Go to: Let’s Get Started | Nutrition | Wellness | Tech Support

If you have any other questions please contact us at contact@jacathletic.co  we will be happy to help you. Thank you so much for visiting our page. 

Frequently Asked Questions (FAQ)

Q: Is my personal information kept safe?

Absolutely! Your personal information is private and accessible only to Jacqueline, the main trainer and owner of Jacqueline’s Athletic Company. This includes your name, address, date of birth, height, weight, email, phone number, and any other details you provide.

Additionally, we respect your privacy regarding photos and testimonials—nothing will be shared on our website or social media without your consent. Your information is always protected. For more details, please visit our [Privacy Policy].

Q: What payment methods do you accept?

We accept Visa and Mastercard through our secure Stripe payment gateway.

Q: How can I contact my trainer?

Email us at contact@jacathletic.co, and our team will get back to you as soon as possible.

Q: Which program is right for me?

We offer a variety of programs because fitness isn’t one-size-fits-all. Here’s a breakdown:

• In-Studio Training – Work with us in person at our private gym for personalized coaching and hands-on guidance.

• Online Coaching – Fully customized to your goals. You’ll work directly with a coach who designs a personalizedworkout and nutrition program tailored to you.

• Guided Programs – Perfect if you enjoy quick 5–35 minute workouts. These include pre-recorded workouts, guided meditations, stretching, and yoga.

We also offer nutrition and wellness guidance to support your journey. If you’re unsure where to start, contact us or book a call—we’ll help you choose the best fit!

Q: Do you offer gym-based and home-based programs?

Yes! We provide both gym-based and home-based programs. Options range from no equipment, some equipment, or full gym access—choose what works best for you!

Q: How do the programs work?

Each program is designed by one of our expert coaches. Studio programs follow a structured plan, so you can choose one based on your goals and fitness level.

Q: Are the workouts customized to my goals?

Not all programs are customized. Our studio programs and challenges are pre-designed to help you build strength, endurance, and confidence. If you’re looking for a personalized plan, our 1-on-1 Online Training is the best option.

Q: Can I buy a program and start it whenever?

Yes! Once you purchase a fitness challenge, you can start right away. For personalized programs, you’ll receive a confirmation, and your trainer will begin working on your program. We’ll notify you as soon as it’s ready.

Q: What happens if I miss workouts?

Results come from consistency and effort—there’s no quick fix. If you miss a workout, you can make it up another day. If that’s not possible, just get back on track with your next session!

Q: I’m struggling with motivation. What should I do?

It’s completely normal for motivation to fluctuate! To stay on track:

• Remember your WHY – Focus on why you started.

• Anchor your goals – Set reminders, track progress, and celebrate small wins.

• Stay accountable – If you need extra support, reach out! We’re here to help.

Q: Why do some workouts repeat?

Repetition is key for progress! Following a structured plan with repeated movements helps build strength, improve technique, and increase endurance over time. Progress comes from consistently increasing weight, reps, or intensity.

Q: What should I do if I’m really sore after a workout?

Soreness is normal when starting a new program! To help with recovery:

• Do light cardio (walk or jog).

• Try yoga or stretching.

• Increase protein intake to support muscle repair.

• Stay hydrated with water or electrolytes.

Q: Who can I talk to about my program?

Email us at contact@jacathletic.co, and we’ll assist you as soon as possible!

Q: Should I work out more than what my program suggests?

We recommend following your program as designed for optimal results. If you want to challenge yourself, increase the weights or intensity of your workouts. For active recovery days, we suggest light cardio, yoga, or a walk outdoors.

Q: Will new workouts and programs be added?

Yes! We’re constantly working on new live workouts, programs, and challenges, and we can’t wait to share them with you! Stay tuned.

Nutrition

Q: Do you offer nutrition guidance?

Yes! We provide a recipe guide, a nutrition guide and Meal guidance to help you make informed choices about your diet. These resources will support you in fueling your body with the right foods for energy, recovery, and overall well-being.

Q: What happens if I struggle to stick to my nutrition plan?

Consistency is key—just like with training! Nutrition fuels your body, providing energy and keeping you full. Rather than restricting yourself, focus on whole, nutrient-dense foods while minimizing highly processed options. Adjusting to a healthier lifestyle takes time, but the long-term benefits are worth it!

Q: What if I need more personalized nutrition guidance?

If you’re looking for more tailored support, we recommend 1-on-1 coaching, where a coach will work closely with you to create a nutrition plan that aligns with your goals and lifestyle.

Q: How do I sign up?

Head to the VIDA App section on our website and choose the program or package that works best for you. Once you've made your purchase, download our app and sign in to access your program.

Q: How do I upload progress photos?

Go to your personal profile in the app and upload your photo. You can also track your weight and measurements in this section to monitor your progress.

Q: How do I track my workouts (weight and reps)?

You can track your workouts by adjusting the weight or reps during each session. Once you complete a workout, your progress will automatically save in the app.

Q: I can't access my program. What should I do?

If you're experiencing issues accessing your program, please contact us at contact@jacathletic.co with details about the issue, and we’ll assist you as soon as possible